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What can I put in the dumpster?Dumpsters will dispose of most not-hazardous materials such as construction debris, concrete, gravel, cement, siding, roofing, drywall, wood, household junk, appliances, furniture, green waste, yard trimmings, sod, rocks, mixed cardboard, paper, scrap metal, and dirt. Heavy materials may be restricted to the 20 yard containers because the weight would exceed DOT regulations and be unsafe to haul in larger containers. Refer to the What is Allowed page for more details.
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What can I NOT put in the dumpster?We DO NOT accept any appliance, hazardous waste, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids, flammable, toxic, and/or hazardous material, thinners, lacquers, infectious waste, contaminated soils, fuels, inks, resins, car batteries, food wastes, adhesives or industrial drums, or “Special” waste, as defined by applicable Local, State and Federal laws or regulations. We cannot accept refrigerators, freezer units, and air conditioners. Refer to the What is Allowed page for more details.
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What does the price include?The price includes delivery, pickup, dump fees for 2 tons (20 yard) 3 tons (30 yard), and 10 days rental time. Additional days are $20.00. Taxes are applicable and applied at the time of ordering. Ready to order? Head over to The Sizes and Prices page to get started.
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How full can I fill the dumpster?For general waste, including household and construction waste, you may fill the dumpster to the top. You may fill the dumpster completely full but the material must not exceed the top edge of the dumpster; nothing can be sticking out of the top. We must be able to safely tarp the container and ensure that no material will fly out of the container as it is being hauled on the roadways. For dense materials, such as gravel, dirt, concrete, plaster, etc, you may fill the dumpster to the lower line marked “Construction Debris Fill Line”. Filling past this point could cause unsafe overweight conditions, and you may be required to remove material before we will remove the dumpster. Before placing any of these heavier materials in any containers, please review the terms and conditions of your agreement / contract and please contact your customer service rep for guidance on how much is allowed in the container. Excess debris must be removed by the customer before the container will be removed from the site. Customers will be charged for us to make a second trip to collect a dumpster that was not ready. If the dumpster is to full to tarp, or to heavy and the customer can not remove the necessary waste a $150.00 dry run fee will be assessed.
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How do I estimate what size I'll need?20 yard dumpsters hold approximately as much as 8 pick up truck beds (based on 8ft bed length), 108 32 gallon trash bags, 62 55 gallon trash bags, or 180 wheel barrow loads (based on 3 cubic ft wheel barrow). 30 yard dumpsters hold approximately as much as 12 pick up truck beds (based on 8ft bed length), 162 32 gallon trash bags, 93 55 gallon trash bags, or 270 wheel barrow loads (based on 3 cubic ft wheel barrow).
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How many tons are included in the price?20 yard dumpsters are allowed 2 tons. 30 yard dumpsters are allowed 3 tons. If these weight limits are exceeded a prorated $60 per ton fee will be added to the bill.
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Do I need a pad or will it damage my driveway / yard?We highly recommend that the customer protect any surface where the roll-off is going to be placed with a 4′ x 8′ sheet of plywood. Customer affirms that any right-of-way provided by the customer for the roll-off container is sufficient to bear the weight of all equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire container placement site. We are not responsible for any damages to any private pavement or accompanying subsurface of any route necessary to perform the delivery / pickup services and shall not be responsible for overhead objects such as electrical wire, overhanging rooflines or leaves, trees, etc.
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Do I have to be there when it is delivered?It is preferred, but not necessary to have someone onsite for delivery or removal of the container. The driver will use their best judgment and place the container in the safest accessible area when delivering the container. If you have specific placement instructions we suggest that you be at the location when the driver arrives at your drop off site. If you aren’t present at the time of delivery and aren’t satisfied with the placement of the dumpster, you may call customer service and ask for the Dumpster to be relocated. Relocation fees will apply. For removal; customer agrees to provide unobstructed access to the equipment on the scheduled pick-up day; if the equipment is inaccessible, the customer is subject to additional pick-up charges, as terms and conditions apply.
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Can I call and request a larger dumpster?Please review container sizes for assistance in confirming the best-sized container to fit your needs. If you are still unsure, we strongly suggest that you call us (252-933-0621) for assistance to help you choose the right size for your specific need. If the container you have rented has filled-up but your project/need is not completed, you will need to rent another dumpster. You will be charged for the additional dumpster. Multiple dumpsters may be requested during the initial order.
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Can I change the delivery date after i've ordered?You may change an order by calling us. (252-933-0621) You need to have your new address before making changes to your order. All order modifications must be done at least 24 hours in advance.
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How far in advance do I need to place my order?Typically 24 to 48 hours is sufficient. If multiple containers are going to be required a longer lead time may be necessary.
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What if the driver shows up at the scheduled time to pick up or deliver and I'm not ready?If our driver arrives on the scheduled delivery or pick up date and you do not want the dumpster dropped off or removed, an additional $150.00 dry run fee will be added to your order for the trip charge. To avoid this, please call us as soon as you know you need to change your drop or pick up date, 24 hour notice is required to avoid the fee.
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What if my dumpster is full and I'm not done?You can have additional hauls with your order but you will be charged the full initial quoted amount for each time we empty a dumpster. Each time we drop an empty, it is considered to be a new rental.
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What if my dumpster is overweight when picked up?2 tons are inlcuded with 20 yard rentals, and 3 tons are included with the 30 yard rentals. A prorated $60.00 per ton fee is assessed for every ton over those weights.
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What if I damage the dumpster?Normal wear and tear is expected. If a dumpster is damaged beyond normal wear and tear the customer will be billed the cost of repairs. If the contents catch on fire the customer will be charged the entire replacement cost for the dumpster.
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What type of payments do you accept?Credit or debit cards are preferred. Any other payment type must be approved prior to ordering.
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Can I place the dumpster on the street?Some municipalities require a permit to put a dumpster on the street. YOU, the customer, are responsible for determining if a permit is needed and if so, for obtaining the permit. We will put the container where you instruct us. If we place a dumpster on the street and are contacted by local officials because a permit was required but not obtained, we will contact you and offer to move the container to a new location. In this case, a relocation charge of $150.00 will be applied to your order. We are not responsible for fines to the property owner as a result of our dumpster placement. If we are ordered by local officials to move the dumpster and you have no secondary location available, we will remove the dumpster and no refund will be provided. Please, check to see if you need a permit before asking us to drop a dumpster on a residential street.
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How much space is required for the dumpster?20 yard dumpsters are 22'L x 7.5'W x 4.5'H. 30 yard dumpsters are 22'L x 7.5W x 6'H. It is recommended to provide space to accommodate double the amount of the length and height of the container to assure adequate height and space clearance.
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Where does the trash go?All of our Dumpsters will be disposed of in state-approved and licensed disposal facilities such as transfer stations and landfills
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What is the contract I have to sign?You can download and review the contract here.
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